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Shipping Policy

  • The majority of our orders are usually dispatched within 1-2 working days. Some orders can take up to 10 days in the event of custom orders or stock shortages.
  • All goods are carefully handled and strongly packaged to withstand delivery.
  • All of our orders are shipped via trusted logistics partners like Bluedart unless our customer requests another logistics company with an extra cost to the customer.
  • We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
  • Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and prevailing surcharge at the time
  • No cancellations accepted once the product is in transit and out for delivery.
  • Orders delivered to business & residential addresses but not to public places.
  • We use a third party for delivery and hence cannot be held responsible for failed or delayed delivery during festivals, public holidays and unforeseen circumstances + closures.

Returns And Refund Policy

Clothing

Headbangers does not provide with a cash refund policy, hence:

  • Clothing returns must be done within 7 days of your purchase (based on our ship date).
  • Items listed in their description as “final sale” cannot be returned.
  • If we messed up and sent you the wrong items, or if the products are damaged in any way: Please send us an email on hello@headbangersonline.com Once we are through with inspecting the merchandise you can opt for a replacement or a refund. Please mention your invoice details when you email.
  • If you change your mind or you ordered the wrong size: Simply return the products in "as new" condition(brand tags)unwashed and unworn, for a credit refund or exchange (subject to availability of stock).
  • Credit refund: The customer will get credit points of the same amount as of the merchandise returned which they can redeem at any future date.

Please note that in case of return/exchange of product, the cost of courier and other transport charges to be paid by the customer.

Toys, Games, Collectibles, and all other non-clothing products

  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition within 10 days
  • Items to be returned must be unused and unmodified in any way.
  • If the item you received is defective, please send us an email. Once we are through with inspecting the merchandise you can opt for a Replacement or a Reimbursement.
  • We do not provide warranty or servicing on electronic product

We do not accept returns of:

  • Any product(s) returned more than 7 days from the date on the packing slip
  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition
  • Any product(s) that is damaged, played, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

Order Cancellation

Cancellation by Customer

  • A customer cannot cancel his/her order once the order has left our warehouse for delivery.
  • Orders cancelled before deliveries are consent to full refund in 12-18 days.

Cancellation by Headbangers

  • We might not be able to process some orders made by customers under the circumstances of unavailability of stock and error in pricing or product information.
  • We also reserve the right to cancel orders for any unforeseen reason.
  • Cancelled orders that have been charged for will be refunded within 12-18 days.