• The majority of our orders are usually dispatched within 1-2 working days. Some orders can take up to 5 days in the event of custom orders or stock shortages.
  • All goods are carefully handled and strongly packaged to withstand delivery.
  • All of our orders are shipped via trusted logistics partners like DTDC unless our customer requests another logistics company with an extra cost to the customer.
  • Customer has the option of choosing Urgent Delivery (1-2 working days) or Regular Delivery (3-5 working days).
  • No cancellations accepted once the product is in transit and out for delivery.
  • Orders delivered to business & residential addresses but not to public places.
  • We use a third party for delivery and hence cannot be held responsible for failed or delayed delivery during festivals, public holidays and unforeseen circumstances + closures.


Headbangers Merch has a no returns policy unless:

  • Defects are found in the product and have been reported within 24 hours of delivery. A failure to do so will result in the product being considered used by the customer and return would be rejected.
  • Defects during shipping must be reported to within 24 hours of delivery and preferably with an image of the package. We will then provide two options:
  • Get Replacement: The customer will have to return the product back to Headbangers Merch via post and a replacement will be sent out to the customer. This is subject to availability of stock and could take up to 12-18 days.
  • Get Re-fund: Once the damaged goods are returned to our warehouse, payment will be refunded within 12-18 days.
  • All returns/exchanges should be sent out to:

G-35, Om Heera Panna Mall,
Opposite Oshiwara Police Station,
Andheri West,
Mumbai- 400053

  • In case of return/exchange of product, the cost of courier and other transport charges to be paid by the customer.


Cancellation by Customer:

  • A customer cannot cancel his/her order once the order has left our warehouse for delivery.
  • Orders cancelled before deliveries are consent to full refund in 12-18 days.

Cancellation by Headbangers:

  • We might not be able to process some orders made by customers under the circumstances of unavailability of stock and error in pricing or product information.
  • We also reserve the right to cancel orders for any unforeseen reason.
  • Cancelled orders that have been charged for will be refunded within 12-18 days.


If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.