SHIPPING POLICY

• The majority of our orders are usually dispatched within 1-2 working days. Some orders can take up to 5 days in the event of custom orders or stock shortages.
• All goods are carefully handled and strongly packaged to withstand delivery.
• All of our orders are shipped via trusted logistics partners like DTDC unless our customer requests another logistics company with an extra cost to the customer.
• Customer has the option of choosing Urgent Delivery (1-2 working days) or Regular Delivery (3-5 working days).
• No cancellations accepted once the product is in transit and out for delivery.
• Orders delivered to business & residential addresses but not to public places.
• We use a third party for delivery and hence cannot be held responsible for failed or delayed delivery during festivals, public holidays and unforeseen circumstances + closures.

RETURNS AND REFUND POLICY

Headbangers Merch has a no returns policy unless:

• Defects are found in the product and have been reported within 24 hours of delivery. A failure to do so will result in the product being considered used by the customer and return would be rejected.
• Defects during shipping must be reported to headbangers@live.in within 24 hours of delivery and preferably with an image of the package. We will then provide two options:
• Get Replacement: The customer will have to return the product back to Headbangers Merch via post and a replacement will be sent out to the customer. This is subject to availability of stock and could take up to 12-18 days.
• Get Re-fund: Once the damaged goods are returned to our warehouse, payment will be refunded within 12-18 days.

• All returns/exchanges should be sent out to:

G-35, Om Heera Panna Mall,
Opposite Oshiwara Police Station,
Andheri West,
Mumbai- 400053

• In case of return/exchange of product, the cost of courier and other transport charges to be paid by the customer.

ORDER CANCELLATION POLICY

Cancellation by Customer:

• A customer cannot cancel his/her order once the order has left our warehouse for delivery.
• Orders cancelled before deliveries are consent to full refund in 12-18 days.

Cancellation by Headbangers:

• We might not be able to process some orders made by customers under the circumstances of unavailability of stock and error in pricing or product information.
• We also reserve the right to cancel orders for any unforeseen reason.
• Cancelled orders that have been charged for will be refunded within 12-18 days.

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.